1. Personal information

• User credentials: username and password (provided by our technical support).
• Contact information provided by the contracting company, such as name, email address or telephone number.

2. Technical data

• Location information: Collected via GPS when using the mobile app or PoC devices to display locations on Google Maps.
• Usage Data: Data about technical failures and usage statistics to improve our services.
• Voice Communication: Audio recordings when using the “press and talk” feature.

3. Information collected automatically

• IP address, device type, operating system and network settings when using our application or website.

4. Information collected by third parties

We use third-party SDKs such as:

• Google Maps: To display locations.
• Ali SDK: For scanning QR codes and reading devices.
• Tencent Bugly: To collect data about technical errors. Note: These services may collect information in accordance with their own privacy policies. We recommend reviewing them before using them.

We use the information collected for the following purposes:

• Provide and operate PoC communication services.
• Display user locations on maps.
• Ensure the security and technical stability of the service.
• Respond to requests and provide technical support.
• Improving user experience through data analysis.
• On mobile devices, the application runs in the background by default , allowing it to communicate with the user without having to be visible.

• The information collected is stored on SERIAL USA servers.
• Location, voice and image data are retained for a maximum period of three months and are deleted sequentially.
• Once a user or company stops using our services, all related information is permanently deleted.

Data may be transferred and stored outside the country where it was collected, depending on SERIAL USA’s operational needs. We ensure compliance with applicable privacy laws in each jurisdiction.

The SERIAL USA mobile app requests the following permissions:

• Location: To share the geographic position in real time.
• Microphone: For sending voice messages and using the “press and talk” function.
• Camera: To capture images or videos.
• Storage: To upload or download media files.
• Phone Status: To identify local settings and perform security checks.
• Contacts: To import contact information. Note: Location is mandatory on PoC devices and cannot be disabled except by turning off the device.

In the app settings section , users can:

• Adjust notifications to your preferences.
• Control non-mandatory permissions (such as access to contacts or the camera).
• Modify specific user experience settings.

We use technical and organizational security measures to protect your information, including:

• Encryption of data transmitted between users and servers.
• Constant monitoring to prevent unauthorized access.
• Restriction of access to data only to authorized personnel.

When you visit https://serialusa.com , we may collect:

• Cookies: To personalize your experience and analyze site traffic.
• Browsing information: Such as pages visited and time spent. You can configure your browser to reject cookies, although this may affect certain functionalities of the site.

When using our application, certain data may be processed by third-party services. Each provider handles information according to its own privacy policies. If you detect risks related to these services, we recommend that you stop using them and report them to our team.

• SERIAL USA does not monitor or have access to the content of user communications.
• We are not responsible for information collected or processed by third-party services.

We reserve the right to modify this policy at any time. We will notify you of any material changes via our website or mobile application. We recommend that you periodically review this page to stay informed.